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Paypal Fees for Refunds

Contributor

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

I have a hard time accepting that people really understand the impact of this policy.  I sell a bunch of items that are more than $2000, and I have generally used PayPal for those transactions.  I don't have a lot of refunds, but I do have some, and this is a very expensive penalty to assess on a seller just because a customer made a mistake or changed his/her mind.

 

When I had a similar problem with AMEX, I dropped AMEX for this reason.  Now I'm investigating options beside PayPal.  I think this will motivate a lot of people to move off of PayPal, too.

Contributor

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

Add me to the list off long time sellers who are abandoning PayPal because of this. They heard our outrage over this last time they wanted to put this policy into place and they backed off, but now it's like they just stopped caring.

 

Mark my words, October 11th will be the day that those in charge remember as they day they wish they could take back. I am astounded that those who make policy would chose to do something this self destructive. They have went from losing some PayPal sales on eBay yet still getting a sizable piece of the pie once managed payments on eBay is mandatory to now losing the majority of sales on eBay.

 

Whatever money they see from this policy is going to be absolutely dwarfed by the money they lose from the mass exodus of eBay sellers who will refuse to do business with PayPal after this. Someone did not think things through when deciding that going forward with this was the best course of action.

Contributor

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

Make sure to spread awareness of this among your friends, family and business associates. Encourage people to dump PP unless PP reverses this horribly unfair policy.

Highlighted
Contributor

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

Absolutely. Tweet about it, post about it on Facebook and social media, call PayPal and voice your anger and willingness to leave them over this. This is such a greed driven move that I will probably still ditch PayPal just for trying it, even if they do cancel the plans. This shows me exactly what kind of dishonest company they are.

New Community Member

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

So any one find a solution??

 

we have been accepting paypal for years.. but surely get customers almost everyday.. "oh i bought the wrong item"

or can i return this item for a refund.

 

We be the "nice-guy" and say yes you can return it for a refund...

i guess it will have to be exchanges after this!!

 

We also sell $1k plus items.. on which $29 is a KILLER in fees!!

 

shame on you paypal!!

Any Aussies on here???

can we go to AFCA with a complaint?

 

 

Contributor

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

The solution is to not use PayPal. I am actively researching other options and there are many of them. Just google "PayPal alternatives" and you'll be on your way to a solution. Ebay will also offer PayPal alternatives soon.

Esteemed Advisor

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

@vferdman 

 

Loads of alternatives but unfortunately ''buyers'' mostly have paypal accounts and want buyer protection.


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Please leave Kudos / Solution if I have helped you.
Contributor

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

Buyers are fine with paying with MC/Visa.

Esteemed Advisor

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

@vferdman 

 

The whole point of paypal is to keep c.c. and bank account info confidential and to save the buyer keep entering it in every time that they pay.

Also a lot of sellers are not business sellers and so can't accept direct card payments.


Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.
Contributor

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

I disagree with your observation about confidentiality.  There are a lot of reasons to use PayPal, just as there are reasons to use cc or bank accounts.  If buyers have to pay a premium to use PP, or there are discounts for paying with other methods, lots will take advantage of lower prices.

 

I think the direction sellers will go is to offer incentives for more reasonable forms of payment.  There are lots of creative ways to do that.  Until now, PP was the most convenient way for me to take payments, especially for international and/or big ticket items.  Now they are giving me incentives to go somewhere else.  That's just business.