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Paypal Fees for Refunds

Contributor

Re: OUTRAGEOUS! Paypal will no longer refund the original transaction fee!

Thanks for the reply. Fees are all similar (AMEX excepted). We've bent over backwards over 25 years with exhaustive descriptions, exacting packing, and no-quibble refunds. But we sell high-end guitars online, which can be returned for any number of player preferences. We try to make clear that we can't refund CC fees, but these are high-dollar purchases, and customers are sometimes more than miffed that they can't get full refunds from the processors on return items.

 

Paypal was exemplary in this regard, now they're just another vulture. But we have to depend on them, and they know it, hence the abusive policy. 

Contributor

Re: OUTRAGEOUS! Paypal will no longer refund the original transaction fee!

BTW: To put it in perspective, many of our customers are paying up to $300 or more in credit card charges on a single purchase here. This is a very significant hit when an item needs to be returned.

Contributor

Re: OUTRAGEOUS! Paypal will no longer refund the original transaction fee!

One of the reasons I use paypal is the refund of fees, when a buyer changes his/her mind and you like to accomodare the request. Now you have to count your loss or ask people to pay with direct debit into your bank account. Buyers expect the full payment  returned, except when told before their purchase that a fee will be incurred if they ask for a refund. I would say that its ok to use paypal for small amounts, but I would in case of large amounts use my bank if the transaction is national.

Contributor

Re: OUTRAGEOUS! Paypal will no longer refund the original transaction fee!

Like many here, we are also going to face a burden on this policy change.  We ship parts around the world, and customers pay a deposit until their core part arrives back to us - if it's damaged we have to use the core deposit to replace.  If it's ok we refund it.  These deposits can be hefty, so the fees are not peanuts.

 

Speak your mind and get in touch with the leadership at PayPal (contact info is readily available on various sites).  Hope these so-called geniuses realize the major impact this is going to have on merchants (and others), and will significantly impact everyone's bottom line.  Not a smart move.

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Contributor

Re: OUTRAGEOUS! Paypal will no longer refund the original transaction fee!

I hope PayPal factored in the loss of the majority of eBay sellers who would have still offered PayPal as an option alongside eBay's managed payment before this silly policy/theft. They are no longer the only game in town at this point.

 

I had intended to stick with PayPal permanently, but they were determined to make me sever all ties. They would have gotten a fair amount of the pie, but now they get no pie at all. I am 1 seller, but multiply that by a million or more and that is a very very substantial loss for PayPal. When they come back holding their hat in their hands offering apologies after they realize what a monumental mistake this policy is, it will be too little too late if they go forward with this on October 11th. 

Contributor

Re: OUTRAGEOUS! Paypal will no longer refund the original transaction fee!

eBay is a particularly good example of the damage this policy will do to sellers.
I read in a professional eCommerce magazine recently that due to the European community's 14 day return with full refund policy to include return costs, a staggering amount of clothing buyers will place orders for several sizes to ensure they get their exact size. They then return the rest. Ouch!!!

Contributor

PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

I read an article which appears to be fake - that Paypal is now keeping all of the fees from sellers when a buyer decides to return an item.  As an Ebay seller, this new policy will absolutely kill sellers in fees.  Ebay gladly XXXXXXX's their sellers by making them accept any return even if the customer lies or ships back a brick, so making money is already practically impossible. 

The article implies that some "genius" at Paypal has made a change (effective may 6th 2019) that will cost the sellers all the original fees (only fixed fees were kept previously)  and discourage sellers from using Paypal.  Of course such a change would only be created by an idiot looking to destroy Paypal, which is not something the management would accept or allow.   They would only do this if they were smoking craXX; I doubt it is true. 

Please tell me this is not so.  Please tell me no such policy is being implemented that would require me to close my account.  If it were true, I would have to be higher than a kite to keep my account open.

Esteemed Advisor

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

@Annoyedagain 

 

Yep, new policy.

Can't see it would make a lot of difference unless you are someone that has to keep refunding unsatified buyers?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?


@kernowlass wrote:

@Annoyedagain 

 

Yep, new policy.

Can't see it would make a lot of difference unless you are someone that has to keep refunding unsatisfied buyers?


Unfortunately there has been a drastic rise in buyers who abuse the ebay guarantee policy.  Most recently a buyer switched out the modules on a $600 watch winder that I sold and put in their defective ones.  I got the "honor" of having to accept that back and smile as I turned around. Ebay supports this because they don't want to offend the buyer and really do not care what the seller thinks.  

So for the little money I make after the cost of the item and the fees on the shipping, yes, the $17.40 does make a world of difference.  Now that the theft is this is more common and acceptable on Ebay, yes, I happen to care when it is for buyers who I know have stole.  Sorry if they are unsatisfied as they steal. Yes there are legitimate returns, and I am okay with them

Contributor

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

By the way - thanks for confirming the insane policy- nothing against you.  I guess I had more faith in the management. It is time for me to exit stage left and leave Paypal while I still have some money. Better to leave with my money now  then throwing it away.