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Paypal Fees for Refunds

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Contributor

Re: OUTRAGEOUS! Paypal will no longer refund the original transaction fee!

eBay is a particularly good example of the damage this policy will do to sellers.
I read in a professional eCommerce magazine recently that due to the European community's 14 day return with full refund policy to include return costs, a staggering amount of clothing buyers will place orders for several sizes to ensure they get their exact size. They then return the rest. Ouch!!!

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Contributor

Re: OUTRAGEOUS! Paypal will no longer refund the original transaction fee!

We will do everything in our power to move any buyer from PayPal to other payment options and inform the public about this unbelievable move. Once ebay offers a new instant payment option other than PayPal (which will happen in 2020) we will move.

 

We have added the following clause in our online-shop T&C - 'If you have payed with PayPal please note that after October 2019 PayPal is no longer refunding the selling fees on refunds so any PayPal orders will have PayPal fees deducted in any requested refunds.'

 

We have also started a case at the Australian Financial Complaints Authority and hope all Australian PayPal processors can do the same or use a similar body in your country - https://www.afca.org.au/

 

It is clear that PayPal is profiteering from this move as for example the fees PayPal pays to credit card companies such as VISA, Mastercard and AMEX for processing these refunds will refund all credit card charges in full for any refunds. So this can not really be a legal move and simply saying you can leave PayPal if you don't like it might simply not be enough legally --> need some help on this front so any legal person who wants to have a go at the PayPal T&Cs in that regards would be my hero!

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Contributor

Re: OUTRAGEOUS! Paypal will no longer refund the original transaction fee!

Good point on national agency.  Not sure in the US but this place might be the first start.  Anyone tried?

 

<removed>

 

 

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Contributor

PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

I read an article which appears to be fake - that Paypal is now keeping all of the fees from sellers when a buyer decides to return an item.  As an Ebay seller, this new policy will absolutely kill sellers in fees.  Ebay gladly XXXXXXX's their sellers by making them accept any return even if the customer lies or ships back a brick, so making money is already practically impossible. 

The article implies that some "genius" at Paypal has made a change (effective may 6th 2019) that will cost the sellers all the original fees (only fixed fees were kept previously)  and discourage sellers from using Paypal.  Of course such a change would only be created by an idiot looking to destroy Paypal, which is not something the management would accept or allow.   They would only do this if they were smoking craXX; I doubt it is true. 

Please tell me this is not so.  Please tell me no such policy is being implemented that would require me to close my account.  If it were true, I would have to be higher than a kite to keep my account open.

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Esteemed Advisor

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

@Annoyedagain 

 

Yep, new policy.

Can't see it would make a lot of difference unless you are someone that has to keep refunding unsatified buyers?


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.
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Contributor

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?


@kernowlass wrote:

@Annoyedagain 

 

Yep, new policy.

Can't see it would make a lot of difference unless you are someone that has to keep refunding unsatisfied buyers?


Unfortunately there has been a drastic rise in buyers who abuse the ebay guarantee policy.  Most recently a buyer switched out the modules on a $600 watch winder that I sold and put in their defective ones.  I got the "honor" of having to accept that back and smile as I turned around. Ebay supports this because they don't want to offend the buyer and really do not care what the seller thinks.  

So for the little money I make after the cost of the item and the fees on the shipping, yes, the $17.40 does make a world of difference.  Now that the theft is this is more common and acceptable on Ebay, yes, I happen to care when it is for buyers who I know have stole.  Sorry if they are unsatisfied as they steal. Yes there are legitimate returns, and I am okay with them

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Contributor

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

By the way - thanks for confirming the insane policy- nothing against you.  I guess I had more faith in the management. It is time for me to exit stage left and leave Paypal while I still have some money. Better to leave with my money now  then throwing it away.

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New Community Member

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

Seriously PayPal? The exact same thing happened to me. Buyer returned their used item after I sent them a new one and I was forced to eat it. Now PayPal is keep the 2.9% transaction fee too? 

 

I called Ebay and they are working on other options besides PayPal to handle their transactions, but they said its going to be awhile. Hopefully this will end your monopoly on ebay transactions and make it more of a free market for sellers to choose. I was perfectly happy with your service until now, this policy is completely unfair and costs sellers real $$$$ if buyers don't want to keep an item. 

 

$4.28 billion in gross profits in 2018 doesn't make it sound like you guys needed to do this..... 

 

New Community Member

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

Just happened to me for a $500 item.

Undeliverable address completely out of my hands.

PayPal kept all the fees and I am now in the process of getting eBay payments going instead.

I understand if they want to keep the $0.30 but the 2.9% is just greedy.

**bleep** PayPal if they want to keep the fees.

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Contributor

Re: PayPal’s New Refund Policy Sticks It To Sellers With Fees - Is this true?

So, Paypal new policy makes it legal for them to steal from sellers.  Just recently, I had a buyer give an incomplete address, they emailed me with the correct address.  Of, course they used Paypal, I had to refund the sell, and let the buyer correct the address on Paypal, before I could ship.  I can't tell you how many times in the past I've had to deal with buyer's remorse, or a buyer that breaks an item and returns it, with no contact to me.  I'm sure there are tons of stories out there of buyers sticking it to the seller, now Paypal wants to add their stick in the process.