Paypal Account Closure email

VCAPres
Contributor
Contributor

I got an email, purportedly from Paypal, telling me that I needed to follow a provided web address and that they would need I.D. to re-open my Paypal account. I tried getting through to Paypal to ask them about this but ran out of time, as by the time I finally got through to a phone number, their service center had just closed for the night. 

This email seemed pretty dodgy to me and I'm trying to get confirmation from Paypal, one way or another. 

I don't owe anything to Paypal, so I don't know of any reason why it would be closing my account.

Any ideas from you guys, about this?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@VCAPres 

 

Sounds like a typical spoof so NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


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