Payments

Zymitos
Contributor
Contributor
Hi, I'm wondering why my payment is being rejected. My card has funds so for it to be rejected brings concern. The website says that they have cancelled a billing agreement with me. Not sure what that means or why, but would really need some help here
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Zymitos

 

Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.
See if its still in there.


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Kudos / Solution appreciated.
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Zymitos
Contributor
Contributor
Hi, thanks. I tried it and it says that my account with Sony is active, however the email sent to me said other wise. Not sure why.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Zymitos

 

Sounds as if the seller has stopped doing business with you for whatever reason??


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Zymitos
Contributor
Contributor
Strange because it's not an individual running the seller. It's PlayStation store.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Zymitos

 

Very odd then as you say...........

 

The website says that they have cancelled a billing agreement with me.


Advice is voluntary.
Kudos / Solution appreciated.
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