Payment sent to incorrect email address

[Sallybush1]

I’ve sent money via friends and family to an incorrect email address. How do I get my money back. PayPal resolution centre have told me I am not covered.

[sharpiemarker · Accepted solution]

@Sallybush1 

Contact the recipient via the PayPal email address found in the transaction details and request a refund. After that you're at the mercy of the sender's better nature to refund you.

If you don't hear back or recipient refuses and you paid with credit card or bank account, talk to your financial institution to see if they can assist, but no guarantees though.

[BC81]

Hi Is this the only way to get money back? I’ve had the same issue an email address was accidentally typed incorrectly, we email the recipients to request it be transferred back but haven’t heard and PayPal are saying they cannot help. This was sent from PayPal balance not a bank account so I don’t think the bank can help. It was a big sum of money so I really need to get it back. Any advice would be greatly appreciated Thanks