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Payment received but not reflecting in balance

New Community Member

Payment received but not reflecting in balance

I have received an email stating that the payment was received,I check my balance and my balance doesn't reflect the payment. I checked all transactions and they all say completed.
2 REPLIES
Volunteer Advisor

Re: Payment received but not reflecting in balance

@lynziemackey

 

Are you sure the email was not a spoof?

 

Have you bought anything and paid for it via paypal since the payments should have gone in??
The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will sometimes take from those funds rather than from your normal funding source eg bank account or card.
To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie buyers payments rather than your normal funding source.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Payment received but not reflecting in balance

No I haven't bought anything and an email addresses are verified PayPal accounts