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Payment made through Product/Service without my knowledge

mumbaya
Contributor

Payment made through Product/Service without my knowledge

Hi!

 

My friend sent me money through Friends and Family (she never clicked on goods and services), but I received it as Products/Services meaning ill be charged a fee. If i click refund, it seems that I will be charged the fee regardless of the refund made...

What should I do? Can I cancel everything with either of us not paying a fee? (especially since she never clicked on Product/Services).

 

Thank you in advance.

 

 

3 REPLIES 3
sharpiemarker
Esteemed Advisor

Re: Payment made through Product/Service without my knowledge

@mumbaya 

 

What country is the sender from?


Kudos & Solved are greatly appreciated. 🙂
mumbaya
Contributor

Re: Payment made through Product/Service without my knowledge

@sharpiemarker Its a Germany - Germany Transaction!

sharpiemarker
Esteemed Advisor

Re: Payment made through Product/Service without my knowledge

@mumbaya 

 

You’ll have to contact customer service. They can check if the sender chose the correct option or it was a glitch. 

https://www.paypal.com/de/smarthelp/contact-us
Scroll down to click “Schreiben Sie uns” or “Ruben Sie uns an”

 

Or kontakt via Twitter or Facebook.


Kudos & Solved are greatly appreciated. 🙂