PayPal just stolen 0.35 euro from my account after i issued a full refund.

zhaochenhan1992
New Community Member

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hey guys, this is the first time i have problem with full refund as a seller. I need your help! situation: The buyer sent me 60 euro and i got 58.16 euro, and then I issued a full refund. After refund I found that I sent 58.51 euro back to the buyer, which means I paid extra 0.35 euro for a full refund. But according to PayPal's policy, PayPal will credits all the transaction fees when the seller issues a full refund. So i think there must be some mistakes with PayPal.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@zhaochenhan1992 

 

You can't have read the latest policy updates, paypal no longer refunds your fees when you issue a refund.


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