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PayPal fee refund when buyer purchases in error and cancels immediately

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New Community Member

PayPal fee refund when buyer purchases in error and cancels immediately

Hello

It seems PayPal don't refund fees anymore? I was selling a digital piano for pickup only in London, but a buyer from Poland bought and paid and asked if 'a friend' could come along and pickup the following week. I wasn't comfortable with this as didn't know how I'd prove to PayPal it had been picked up. The buyer obviously wanted a refund and when I tried to do this my PayPal fees weren't refunded.  I have another couple of transactions similar. Do PayPal no longer support sellers like me when a buyer purchases and pays for things they haven't thought about properly and then request an immediate refund?  It doesn't seem fair that I should lose money, including across currency conversions, for this.

1 REPLY 1
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Esteemed Advisor

Re: PayPal fee refund when buyer purchases in error and cancels immediately

@keys_int 

 

You paid paypal the fee to process your buyers payment for you and then to process the refund for you.

As they provided you a service twice they charge you a fee for that service.


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