PayPal charged me a fee when they shouldn't have...how do I get PayPal to refund their fee

redhawk_04
New Community Member

Received money from a friend but PayPal thought it was a transaction and thus charged me a fee...this was incorrect as my friend was merely sending me money.  How can I contact PayPal to get this resolved...I don't see an email address or phone number.

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1 REPLY 1

Temp20230515G
Contributor
Contributor

HI @redhawk_04 

 

Your friend sent it as a payment for goods and services that's why there is a charge for that. That fee will not be waived since it is a payment sent by your friend, mistakenly choosing a good and service type for the payment.

 

Ask her next time to send it as a personal payment - choose option for family and friends.

 

Cheers!

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