PayPal Scammer

[OzzieLew]

I've been scammed by a site that conned me by using a very prominent PayPal logo to gain my unsuspecting trust. The site appeared to be from Italy but subsequent enquiries showed it to be from China. Instead of sending me the $400-worth of model cars I thought I was buying, they sent some worthless junk jewellery which I assumed was to designed to trick PayPal’s algorithms into believing the goods had been dispatched and thus prevent PayPal from questioning their legitimacy. The email address PayPal gave me with my payment Summary, did not respond to my emails. My messages to PayPal (past and present) have never been replied to. Can anyone from the Community tell me if there is any way I can get a response from PayPal? And how do I go about alerting PayPal of this scam site which misusing the PayPal logo to gain the trust of PayPal customers. Would appreciate any advice with no guarantees expected. Many thanks, OzzieLew.

[kernowlass]

@OzzieLew 

Chinese Web Sites or on Facebook easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[OzzieLew]

Thank you kernolass for your reply. Unfortunately when I tried to contact the seller through PayPal, as you suggested, their email link was dead. That is because this is a scam. I really need to know how to inform PayPal of this scammer and whether or not I am eligible for any compensation due to the scammer using the PayPal logo to suck me in. I'm 82 years old so struggle to navigate the complexities of many web sites and PayPal is an automated nightmare to me. I am almost resigned to accepting the loss but apart from your very kind, but obviously limited, advice, I would not be able to recommend PayPal's so-called "Help" to anybody. In the past I have sent emails to PayPal in regard to suspected phishing emails and also about my current scam experience, but I have NEVER received any reply from PayPal apart from their automated initial acknowledgement -- which suggests I will receive a reply -- but never do. The Community appeared to be my last resort, so now I have accepted my loss and given up. Thank you. OzzieLew.

[kernowlass]

@OzzieLew 

The dispute part is for any communications but if you can't contact the seller then escalate the dispute to a claim for paypal to review as per what i posted above.

Did you open a dispute for item received but not as described?

[OzzieLew]

G'day kernowlass,

Have finally managed to submit claims for two scam transactions. I was informed the claims would be considered and I would receive a reply within 30 days but I'm not confident. However, no matter what the outcome, I am grateful for your advice. I could not have come this far without your help. Thank you. Cheers, OzzieLew

[OzzieLew]

8-6-2020

G’day kernowlass,

Please bear with my ignorance in this matter. I have just received an email from The PayPal Community asking if a recent reply to my topic solved a problem.

I’m not certain if this question refers to the advice you extended to me on what action I should take with PayPal or whether it is asking if my problem with the PayPal complaint had been resolved — which it has not.

I did give kudos to both of your replies on the Community page, which were most helpful, but since my initial problem is still awaiting a response from PayPal, the email to hand has left me wondering precisely what “solved a problem” means.

I realise the email to hand is most likely an automatic, system generated response and I anticipate this question may seem irrelevant and if so, I will not expect you to waste your valuable time on a response.

Cheers, OzzieLew.

[kernowlass]

@OzzieLew 

Its paypal generated rubbish to be honest, you don't have to do anything, just delete it as you wish.