Pay after delivery

ef55yux
Contributor
Contributor

Paypal has paid after delivery for an item I am buying. I have raised a query in the resolution centre to stop the money being taken from my account. The seller has written back to me saying he hasn't sent the item yet  (after 16 days.) He suggests I cancel the item but who pays who? Paypal have paid for the item so does the seller pay Paypal back or do I have to?

 

Can't get hold of Paypal despite sending them a message and getting an answer  "Our agent will respond to your message within 1 hour.) - this was yesterday at 15:00 hrs.

 

Ray

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@ef55yux 

 

If you have opened a dispute and paypal do NOT take the funds from your bank account then when you win the dispute the seller pays or reimburses paypal.

If the funds DO go from your bank account and you win then you are refunded.


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ef55yux
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Contributor

Hi, What I want to know is if I cancel the item, do I have to let Paypal know or will the seller know to give the money back to Paypal ?

Ray

 

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