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Pay Pal Payment not showing

New Community Member

Pay Pal Payment not showing

I sold an e-bay item.  I received an e-mail saying payment had been made, BUT on e-bay it still shows awaiting payment AND no deposit shows in my account?  I have not sold recently, but have never had a problem like this before.  I added a second e-mail thinking that might be the problem since I read something about an unconfirmed e-mail.  How do I move forward & correct this? CV