Password recovery security

gandroz
New Community Member

My wife has just been hacked. The hacker hijacked her SIM card and used her phone account (SMS confirmation) to change the password of her paypal account. My question is: can an app authentificator be used instead of a SMS (I am using such an application to connect to my account, but what about password recovery) ?

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1 REPLY 1

PayPal_Rachael
PayPal Employee
PayPal Employee

Hi @

 

Welcome to the community forum and thanks for posting.

I am sorry to hear that this happened to your wife. You can use an authentication app as a login verification.
 

Here’s how to turn on 2-Step Verification:

  1. Log in to your PayPal account.
  2. Click the Settings icon next to “Log out”.
  3. Click Security.
  4. Click Update next to “2-step verification”.
  5. Choose to receive a text or use an authenticator app, then click Next.
  6. Follow the prompts to link your phone or authenticator app.
  7. Set up a back-up method in case you can’t access your primary cell or authenticator app.
  8. Click Done to activate 2-Step Verification.

I hope this helps,

 

Rachael 

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