Old mobile number used for verification
Listeruk
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Posted on
Jan-21-2019
01:44 PM
Hi all, this is a strange one, so my cell/mobile number is correct in my portal, however whenver I log into paypal, the 2 step verification tries to use my old cell/mobile number. Also when i download the mobile app, it tries to send text to old number, not new number. Yet the call option uses the correct number.
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Security & Protections
1 REPLY 1
PayPal_DavidR
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Jan-23-2019
07:58 AM
Hi there,
Welcome to the PayPal Community.
For help with accessing your PayPal account you will need to call our customer service. The number can be located under the Contact tab at the bottom of the PayPal website.
David R
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