Old mobile number used for verification

Listeruk
New Community Member

Hi all, this is a strange one, so my cell/mobile number is correct in my portal, however whenver I log into paypal, the 2 step verification tries to use my old cell/mobile number. Also when i download the mobile app, it tries to send text to old number, not new number. Yet the call option uses the correct number.

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1 REPLY 1

PayPal_DavidR
Moderator
Moderator

Hi there,

 

Welcome to the PayPal Community.

 

For help with accessing your PayPal account you will need to call our customer service. The number can be located under the Contact tab at the bottom of the PayPal website. 

 

David R

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