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Not receiving payments - email used is correct

New Community Member

Not receiving payments - email used is correct

Hello a few friends have said they're trying to send me money but it's not saying it's gone their end and I'm not receiving it this end... 
Correct email used. 
Have had payments go out but none in??? 
Any ideas? 

1 REPLY
Moderator

Re: Not receiving payments - email used is correct

Hi @Rubix5

 

I understand you are having trouble to receive payment. At times the issue could be on the sender's end. Therefore, kindly contact your local PayPal support line and also request your friends to contact PayPal so that their accounts can be looked into as well. Kindly check if your email address has been confirmed. If it is not, you will not be able to receive funds. If your email address has been confirmed, kindly login into your PayPal account -> Click Activity on the top of your page. If any transaction made successfully to your email address will be reflected in your Activity page. I understand this can be a frustration and I do apologize for the inconvenience faced.

 

Regards,

Peter