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Probably because folks are sending multiple messages so customer services is inundated, you could have 4 agents being tied up with one persons message repeated x4 times, times that by the amount of emails that they get and you can see why everything is then delayed.
If everyone sent x1 message and waited they would get quicker replies.
As you don't think we can help then your options are..........
Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
I have been trying every day for a couple of weeks but they ignore me too. All I want to know is why they closed my case when the return address they gave me was in Chinese and I asked for it to be translated.