Customer support

Lionell96
Contributor
Contributor

Hello. I've tried to contact paypal through phone but they always hang up so i try to contact them via email but the automated bot always shows up. When he asks me if he could have helped me i choose "no, i need more help" and then it automatically closes the conversation and won't let me contact customer support in any way possible. What do i have to do now? Thanks

Login to Me Too
1,184 REPLIES 1,184

BB90RQ
Contributor
Contributor

ty for trying. Turns out if you instigate legal proceedings you get a phone number to contact them on 🙂 From frustrated to hopeful now! 

Login to Me Too

Adden
New Community Member

4 messages sent - why doesn’t PayPal reply?

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@Adden 

 

Probably because folks are sending multiple messages so customer services is inundated, you could have 4 agents being tied up with one persons message repeated x4 times, times that by the amount of emails that they get and you can see why everything is then delayed.

If everyone sent x1 message and waited they would get quicker replies.

 

As you don't think we can help then your options are..........


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Jinny3
Contributor
Contributor

I have been trying every day for a couple of weeks but they ignore me too. All I want to know is why they closed my case when the return address they gave me was in Chinese and I asked for it to be translated.

Login to Me Too

Tercelete
New Community Member

I've tried to contact paypal, but they're not answering the messages, and there's no number to call. What can I do? thanks

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@Tercelete 

 

As you don't think we can help then your options are....


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

allieathanasio
New Community Member

how can you chat to an agent? it's saying it's outside of office hours, when it's not!!

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@allieathanasio 

 

If you don't think we can help then your options are.......


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

enzoferrariphil
Contributor
Contributor

how do i get a real person to help me in customer service? 

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@enzoferrariphil 

 

If you don't think we can help then your options are..........


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.