Need help

[Rahima14]

I keep on getting messages from PayPal saying I need to update my bank account details and card but I dnt knw if the message is real?plz help

[sharpiemarker · Accepted solution]

@Rahima14

Log on to your PayPal account to see if there are any notifications asking you to update anything. If not, its mischief phishing emails.

[Rahima14]

But on my PayPal account everything is fine no notifications but theses messages say they will close my PayPal account

[PayPal_Callie]

Hello @Rahima14, 

Thank you for your post! We know how important it is to make sure something is from PayPal and not from someone trying to gain your information. Please know that PayPal would not close your account just because you need to update your bank or card information. It sounds like this email may not be from us. 

To find out a little bit more about how to spot fake emails, you can go to our Help Center here: https://www.paypal.com/uk/smarthelp/article/how-can-i-tell-if-an-email-is-genuinely-from-paypal-faq2...

I hope this helps! 

Callie