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Money sent to wrong email

New Community Member

Money sent to wrong email

I have a
3 REPLIES
Volunteer Advisor

Re: Money sent to wrong email

@Laiken1

 


You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:

1. Unclaimed with a cancel option.
2. Unclaimed.
3 Completed.

If its:
Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction.

Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.

Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.

You can also get the buyers phone number via ebays 'advanced' search option ...if it was an Ebay transaction.

 

HOWEVER IF YOU ARE THE BUYER, then post back with what it says next to the transaction.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Money sent to wrong email

Thank you, but the email address must not exist as it hadn’t sent, it just says pending and no option to cancel.
Volunteer Advisor

Re: Money sent to wrong email

@Laiken1

 

If that was the case it would say pending / unclaimed but you have not confirmed that.

Can you state if it was a payment to a company or private sale and confirm it does not say unclaimed anywhere.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.