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Message from PayPal to Perform Activities on my account?

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New Community Member

Message from PayPal to Perform Activities on my account?

Why did I receive a message from PayPal to sign into my account and correct something unknown, when I could find nothing in my account for a response? Was this a hack.  Message also indicated I wouldn't be able to use my account for 5 days?

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Esteemed Advisor

Re: Message from PayPal to Perform Activities on my account?

@JiImaN8 

 

Was it a spoof? If so NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


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