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Glad to report this issue was resolved. Sad to report that this issue only received traction after starting a social media campaign drawing attention to the problem very publicly. Hate that I had to go there, but happy to at least get a refund. Note, the same shoes have remained for sale and showing as in stock on the Macy's site but their follow-up explanation on why the products were not delivered and they issued the refund was that they were not in stock. Go figure. Thank you community for your support!