Macys and PayPal thus stole $214.50 from me!

[MattoGatto]

Very disappointed with Macys and PayPal. Ordered 2 pairs of shoes from Macy's, paid via PayPal. Did not receive the shoes so tried to contact Macy's. No response. After multiple attempts to contact Macy's, filed a complaint with PayPal. PayPal is merchant's pal only, they summarily closed my request. Macys and PayPal thus stole $214.50 from me!

[dmkbox]

Paypal always on side where larger profit. Try chargeback from your bank.

[MattoGatto]

How does chargeback from bank work?

[dmkbox]

Within 60 days (may differ) you ask your bank to dispute transaction. They might ask your proofs eg tracking numbers, invoices etc. If your bank loyal to clients you have good chances. Caution. If you successful got your money via chargeback, paypal can block your account

[MattoGatto]

Glad to report this issue was resolved. Sad to report that this issue only received traction after starting a social media campaign drawing attention to the problem very publicly. Hate that I had to go there, but happy to at least get a refund. Note, the same shoes have remained for sale and showing as in stock on the Macy's site but their follow-up explanation on why the products were not delivered and they issued the refund was that they were not in stock. Go figure. Thank you community for your support!