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Lack of customer service

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New Community Member

Lack of customer service

Am I the only one who is frustrated with PayPal's not providing human contact via telephone or chat to ask questions and resolve problems?

2 REPLIES 2
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Member

Re: Lack of customer service

Over two months ago I ordered some clothes.  From China;  “Nuchic” or like that.  They sent a tracking number that I don’t k ow how to track.  It must be somewhere in China.  I have asked PayPal to help me.  I got to the place where they are apparently investigating but for the last two weeks they have been postponing the solution date. I can’t get PayPal to give me any communication about why.

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Contributor

Re: Lack of customer service

If these people were to do their jobs and read what they are being sent instead off replying to what they think they have read, a lot of problems would be solved. Wishful thinking on my behalf. As far as I am concerned they should hang their heads in shame.