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John

Member

John

Got a message from eBay that my order was removed because of a problem but if I had paid it should be fine I have paid . I checked my PayPal account and the order is pending what do I do as PayPal won't let me start a resolve the problem just tells me to contact the seller which I have but I have had no response please help. Yours John 

7 REPLIES
Volunteer Advisor

Re: John

@Baily

 

Is it..............

 

1. Pending with a clearance date?

 

2. Pending / Unclaimed?

 

3. Pending / Unclaimed with a cancel option?

 

4. Pending to a Company as a pre-authorisation?


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Member

Re: John

Unclaimed 

Volunteer Advisor

Re: John

@Baily

 

ok then that means the payment has gone to an email address not associated with a paypal account, in that scenario it 'times out' 30 days post payment.

BUT keep an eye on it because if its claimed that is the time to step in and open a dispute.

 

Also the funds would be pending in your funding source so if you contact them they may well release them back to your funding source for you to save you waiting the 30 days.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: John

  • Thanks I can't get a reply from them so how do I claim my money back .
Volunteer Advisor

Re: John

@Baily

 

I thought I had just told you that??

 

You either wait the 30 days for the pending status to time out OR you contact your funding source and ask them to release the pending funds, they may not do so but then you would just have to wait 30 days.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: John

Sorry thanks .

Volunteer Advisor

Re: John

@Baily

 

Your welcome, I'll get back to my meal now  Smiley Happy


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.