Is this real or scam

ruho2611
Contributor
Contributor

Just received text on my mobile phone saying there were unsafe transactions on my PayPal account, when logged into my 

account all appears ok. Is this a scam

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Kiwinet65 

@ruho2611 

 

If its a spoof then NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


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3 REPLIES 3

Kiwinet65
Contributor
Contributor
I have just also received a text on my mobile saying unsafe activities have been reported on my account. They have said " for safety please regain access of your account" and a link to follow. ( 8.19pm, 22nd February) I'm thinking scam, is there a way to report the number to paypal do you know?
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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Kiwinet65 

@ruho2611 

 

If its a spoof then NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


Advice is voluntary.
Kudos / Solution appreciated.
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Gerrijay
New Community Member

I received a similar message, but instead of a link, it gave me phone number to call to dispute the payment.

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