Is this a scam email

[Cally3]

Hi, i have received a email advising payment on hold but there is nothing in my account, doesn't  sound right , please can anyone advise 

[kernowlass]

@Cally3 

As you haven't given us a gist of the email content very hard to say one way or the other.

Are they telling you to post the item and email tracking before the funds show?

[Cally3]

hi , thank you for replying.

this is the email that i received 

i have sent the tracking and buyer said he has released the funds but not showing in my account.

On Sunday, June 7, 2020, 6:13 pm,
Hello, Callum Hayman

The payment from Solomon Femi
is on temporary hold
We've placed the payment on hold because we noticed that you're a new PayPal
seller and will need time to build a positive selling history. The amount will appear
in your pending balance and will be available after the order is fulfilled.
Here's what you can do to get your payment sooner
Provide shipment information
Send a valid tracking number to your customer and once verified your
payment will be available 1 day after the carrier reports the shipment
has been delivered.
Update the status of your service or virtual
product sale
If your item doesn’t need to be shipped, (e.g., e-ticket or piano lessons)
update the order status and your payment will be available within 7
days after verification.
Payment Details
3
From:
Solomon
Femi
Transaction date:
7 June 2020
Transaction amount:
€250.00 GBP
Transaction fee:
£7.18 GBP
Your transaction ID:
59N22365YG572540P
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4
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ReplyForward

[kernowlass]

@Cally3 

Well the email looks fine.

However the fact the funds are not SHOWING in your paypal balance is odd.

Are you sure that they are not showing but in the pending section?

Have you checked that the email address the email was sent to is the same one that is on your paypal account?

Have you verified that email address as per link?

https://www.paypal.com/uk/smarthelp/article/how-do-i-confirm-my-email-address-faq1485?app=searchAuto...

If so then can you ask the BUYER what it says next to the transaction in their paypal account?

1. Pending (with a clearance date)
2. Pending/Unclaimed with a cancel option.
3. Pending/Unclaimed withOUT a cancel option.
4. Payment or Sent.
5. Pending/Uncleared with a clearance date.
6. Pending awaiting authorisation.

I'm off out shopping in a mo but will log in later.

[Cally3]

thank you .  The email is correct , paypal not answering and still no funds . Buyer not replying now.