IN TEARS SELLER WON'T RESPOND

iamkt
New Community Member

I PURCHASED A BANGLE ON ETSY AND WAS SO EXCITED IT WOULD REPLACE AN HEIRLOOM HAWAIIAN BANGLE THAT WAS LOST. THE BANGLE WAS LIKE THE ONE I LOST SO MY HUSBAND SAYS BUY IT FOR YOUR 25TH ANNIVERSARY GIFT.

SELLER SAID BANGLE WAS LARGE AND HEAVY! NO IT IS NOT!

SELLER SAID SHE HAD LARGE HANDS AND SMALL WRIST GOT BANGLE ON NO PROBLEM AND IT DANGLED NICELY. NO, SO NOT TRUE! I HAVE SMALL TO MEDIUM HANDS AND A SMALL WRIST (I WEAR A 6 TO 6.5 SIZED BANGLE)

SELLER SAID THERE WERE NO DEFECTS! NOT TRUE! BANGLE IS BENT OBVIOUS REPAIR HAS BEEN MADE!

DESCRIPTION BY SELLER SAID IT FIT HER AS A GROWN UP! NOT TRUE IT'S A CHILDS BANGLE SIZE

SELLER DOESN'T DO CREDITS OR REFUNDS WHAT CAN I DO? NEVER HAD THIS ISSUE BEFORE, CAN PAYPAL HELP ME TO GET S REFUND?

W. 

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@iamkt

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


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trezeme
Contributor
Contributor
Open up a case with PayPal themselves who should be able to act on your behalf. EDIT: Sorry just noticed this has been answered previously.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@trezeme

 

Good advice is always welcome even if we both post  Smiley Happy


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Kudos / Solution appreciated.
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trezeme
Contributor
Contributor
@kernowlass Very true, I made a post in the help community myself, perhaps you could help me and take a look.
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