IN TEARS SELLER WON'T RESPOND
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I PURCHASED A BANGLE ON ETSY AND WAS SO EXCITED IT WOULD REPLACE AN HEIRLOOM HAWAIIAN BANGLE THAT WAS LOST. THE BANGLE WAS LIKE THE ONE I LOST SO MY HUSBAND SAYS BUY IT FOR YOUR 25TH ANNIVERSARY GIFT.
SELLER SAID BANGLE WAS LARGE AND HEAVY! NO IT IS NOT!
SELLER SAID SHE HAD LARGE HANDS AND SMALL WRIST GOT BANGLE ON NO PROBLEM AND IT DANGLED NICELY. NO, SO NOT TRUE! I HAVE SMALL TO MEDIUM HANDS AND A SMALL WRIST (I WEAR A 6 TO 6.5 SIZED BANGLE)
SELLER SAID THERE WERE NO DEFECTS! NOT TRUE! BANGLE IS BENT OBVIOUS REPAIR HAS BEEN MADE!
DESCRIPTION BY SELLER SAID IT FIT HER AS A GROWN UP! NOT TRUE IT'S A CHILDS BANGLE SIZE
SELLER DOESN'T DO CREDITS OR REFUNDS WHAT CAN I DO? NEVER HAD THIS ISSUE BEFORE, CAN PAYPAL HELP ME TO GET S REFUND?
W.
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How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.
Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
https://www.paypal.com/webapps/mpp/first-dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
Advice is voluntary.
Kudos / Solution appreciated.
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Good advice is always welcome even if we both post
Advice is voluntary.
Kudos / Solution appreciated.
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Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Seller possibly stalling resolution till after 180 days in Disputes and Limitations Archives
- To what extent does PayPal help in Dispute Process? in Disputes and Limitations Archives
- Why is PayPal so difficult to contact or file a new dispute with? in Disputes and Limitations Archives
- Block a seller, ASKNET, from recurring subscription charges. in Payments Archives
- reviewing the info? in Disputes and Limitations Archives