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IAT PayPal Payment shows in Bank account but not in PayPal account

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Contributor

IAT PayPal Payment shows in Bank account but not in PayPal account

I have multiple IAT PayPal payments in my bank account that does not show up in my PayPal account I have looked at both payments I'm being charged for the items let's say $10 and then now another payment popped up for an IAT payment let say $6 extra to the same person so why did I buy a product for $10 and then magically have and other $6 added to it under IAT this does not make no sense and in some cases in my bank account the IAT payments are pay doubled to the same person and none of this is shown in PayPal's activity, account nowhere is this right- is there just some hidden fee I didn't know about or is this a scam - do I need to contact PayPal or my bank
5 REPLIES 5
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Moderator

Re: IAT PayPal Payment shows in Bank account but not in PayPal account

Hi Johnsonapple,

 

Thank you for contacting the PayPal Community Forum and welcome as a new member! 

 

Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPalUK/, Twitter - @AskPayPal., email or phone and we would be happy to advise.

 

- Siobhan

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New Community Member

Re: IAT PayPal Payment shows in Bank account but not in PayPal account

I called Paypal and they were absolutely zero help.  Because the charges do not show up on my account, they did not want to help and referred me to my bank.  I would think that Paypal would be interested in tracking down recurring fraud, but oh well.  When I called my bank, they instructed me to close my account to stop the fraud.  The originating bank for this charge is Wells Fargo as an FYI.  

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New Community Member

Re: IAT PayPal Payment shows in Bank account but not in PayPal account

This is not fraud. It is an extra charge that your bank has taken out of your account. If it's not in your  paypal account then they cannot help you. There is no way for them to track your bank account charges. It should be your bank that you are calling and complaining too. Banks also list the company name as to which the transaction fee applies to, however this is very misleading as it is not the company that is collecting the extra charge. It is the banks charge and the monies go to the bank. This happened to me as a shop owner who uses paypal. I have received a customer complaint that I charged them twice. After looking at my paypal and bank statements it was clear to me I did not charge twice, only once. Customer submitted a screenshot of two payments; one to Paypal (which was to my store) and another charge listed as IAT Fee with my stores name in the title slot, however it was not a payment to my store however a payment to the bank that the bank automatically charged for the transaction. This transaction was through Paypal and IAT fees already included, however the bank was getting their greedy hand involved with hidden fees for certain transactions. Complain to the bank if it's on your bank statement !

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New Community Member

Re: IAT PayPal Payment shows in Bank account but not in PayPal account

Agree that this is a bank charge. It is an international ACH Transaction fee. Not very clear to the reader that this is what it is but it is definitely a bank fee related to an international transaction. 

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New Community Member

Re: IAT PayPal Payment shows in Bank account but not in PayPal account

Same thing just happened to me!!