cancel
Showing results for 
Search instead for 
Did you mean: 

I need help

Highlighted
New Community Member

I need help

I received an email saying that they used my paypal account to spend a large amount of money on ebay. It pulls me to a different link.
1 REPLY 1
Highlighted
Esteemed Advisor

Re: I need help

@MarielysN 

 

Is it a spoof if so NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


Advice is voluntary.
Kudos / Solution appreciated.