I got an email.

Aschwam
New Community Member

I got an email that paypal declined a payment but I could not find anything on paypal of what was declined, so is the email a fake or if paypal declines something they give you no information on what happen to where it could be tracked down by the customer

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Aschwam

 

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email link to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2




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