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I couldn't log in to my account

New Community Member

I couldn't log in to my account

Hi, please help me, I couldn't log in to my account. It said i needed to  upgrade my browser but if i click on the sandbox website and it loads that means I am already upgraded. I clicked on the sandbox link and it uploaded. I could still access my account in my mobile app. what's happening???

2 REPLIES
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Volunteer Advisor

Re: I couldn't log in to my account

@sweetroland

 

If you clicked the link and the page loaded then what is the problem?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
PayPal Employee

Re: I couldn't log in to my account

If you're trying to log in after clicking on the sandbox site, that's your issue. Just go to PayPal.com like normal and you should be able to login just fine.