I cannot find refund money in my paypal account.
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Hi team,
Recently I received a refund on eBay.
Below is an email from the seller.
========================================================
Dear customer,
Thanks for your letter,
We have cancelled your order and refund to you.
Here is the transaction no. xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
And we have refund to your paypal account : ***********************
Pls check your account carefully.
If you still can not find it,please contact to paypal Customer service,they will help you solve this problem.
Any question, contact us freely.
Best regards
========================================================
But I do not see the refunded amount in my account.
What should I do?
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Refund times vary and refunds are not instant and where the refund goes is dependent on what funding source you used for the purchase. The times can vary from a week plus up to 30 days.
How your money is refunded depends on how you made the original payment.
* If you paid with a credit card, the money is refunded to your card.
* If the card you paid with is closed or invalid, the money will still be refunded to your credit card account.
* If you paid with your bank or PayPal account balance, the money is refunded to your PayPal account. After you have received the refund, you can withdraw money from your PayPal balance to your bank account.
* If you paid using a credit card and your PayPal account balance, the amount paid by credit card is refunded to your card. The remaining amount is refunded to your PayPal account.
* If you paid using PayPal Credit, the amount is refunded to your PayPal Credit account.
* If you paid with a debit card, the amount is refunded to your debit card. If the refund cannot be applied to your debit card, it will be applied to your PayPal balance.
Refunds to credit or debit cards can take up to 30 days depending on the card company involved.
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Did you get a paypal email to say a refund had been issued?
Does the refund show in your transaction history but just not in your balance?
Advice is voluntary.
Kudos / Solution appreciated.
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Note: If you don't have a notice in your Account Transaction History concerning the refund - it's possible it may not have happened. Check the email you received as it may be a spoof. Look at the email address domain and wording in the email, grammar, salutation, spelling, etc. If any of these are questionable, it's most likely a spoof.
* Forward the entire email to: spoof@paypal.com.
* Do not alter the subject line or forward the message as an attachment.
* Delete the suspicious email from your inbox.
* Never click on any links within the email or open any attachments.
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If its NOT in your account then its unlikely its a spoof, more likely that the seller just hasn't refunded in which case.......
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.
Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
https://www.paypal.com/webapps/mpp/first-dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
Advice is voluntary.
Kudos / Solution appreciated.
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