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How to reply to agents on message center

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New Community Member

How to reply to agents on message center

I am very internet ignorant and have tried to figure out or find out how to reply in a chat with an agent.  I did not want to, but I had to close it after 1/2 hour of trying to find the answer, nothing was even close, I could get to help and NONE of ANY help issue even came close, even the guide.