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How to reach an agent during this Covid slowdown?

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New Community Member

How to reach an agent during this Covid slowdown?

I have an issue with my account that can not be addressed thru the "help files". Does anyone know how to reach an actual person? I've tried using messages etc. It's end of August 2020 now - they should have *some* people working, right?!?
1 REPLY 1
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Esteemed Advisor

Re: How to reach an agent during this Covid slowdown?

@RedGirl2020 

 

You'd think so wouldn't you?


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.