How to know if the email not from PayPal and is scam

[Emasima1]

I received email from <removed> Saying my account temporarily restricted but when I entered to my account in PayPal I didn't find any messages and I'm already verified my information by phone call so is there anyway to be sure that email is scam

[kernowlass · Accepted solution]

@Emasima1 

NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity

[Emasima1]

Yes the email start with dear and my email And when I clicked the email appeared under it another email address And there's picture with s letter not PayPal icon