Hi, I completed a purchase through ebay and paid - it is listed as complete in my account. An issue has arisen and ebay cancelled the listing. I asked the seller for a refund, but they say that they are a new seller and it is listed as pending in their paypal account, so they can't refund. I contacted ebay and they opened a 'case' but I think I am being taken for a ride by the seller. Is it true that they cannot initiate a refund if the item has been cancelled by ebay? They are claiming that because they are new, they don't know what to do. But looking at their completed listings - they're selling fakes so know exactly what they are doing. (I forgot the basic rules when checking for fakes - I'm so annoyed with myself). Any help or guidance on what to do next would be appreciated. Oh, and they've already re-listed the item that ebay took down!
