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How do I request a transcript of a message thread?

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New Community Member

How do I request a transcript of a message thread?

Hi all-does anyone know how to request a transcript of a message thread? The messaging option is sending me to call, but I am just looking for a link on the actual site to request the transcript. Thank you very much.

 

2 REPLIES 2
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Moderator

Re: How do I request a transcript of a message thread?

Hi @heidiappe,

 

Thank you for your post! The transcript of the chat is in the Message Center for up to 90 days from the date of the conversation.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
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Contributor

Re: How do I request a transcript of a message thread?

The question is how do you _PRINT_ the _ENTIRE_ transcript. The system seems to have _DELIBERATELY_ designed to prevent this. Most other message systems provide a button to _EMAIL_ the _ENTIRE_ transcript