How can I access or delete account if 2FA text message is enabled but number has wrong area code?

RRobert
New Community Member

Hi Community 🙂

 

I have another account with another e-mail.. I have enabled text message 2FA but the number has wrong area code 😕 😄 .. i can see that the second number and last 3 numbers are correct but first number is incorrect.

 

What to do?.. It is impossible to recover that account by myself and I think there is no way to delete that account as well.

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1 REPLY 1

PayPalMichelleW
Moderator
Moderator

Hi @RRobert,

 

I'm sorry that you're having trouble with the 2FA.  I would suggest contacting PayPal for additional assistance.  To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.  I hope this helps.  

 

Thanks!

MichelleW 

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