I very recently had a terrible customer service call center experience in which a customer service representative (CSR) informed me that she was unable to resolve my inquiry and would have to transfer my call to another department. She informed me that I would be briefly placed on hold and then someone in this other department would pick up my call.
While I waited for whomever this other representative might be, I performed other tasks at my computer while wearing a headset. After a while, I noticed that more than 50 minutes had elapsed since beginning my call. I hung up the phone and called back. When I finally got through to the next call center CSR, she informed me that the department for which I had been waiting on hold so long had closed for the day and wouldn't be able to help me with my original problem until the next day.
That made me very angry. When the first CSR placed me on hold, she was giggling at what I thought was a separate conversation in the background. Now I suspect that she had another reason to laugh.
I want to complain about my terrible customer service experience, but, from what I can tell, PayPal has neglected to supply a way to do that. Or am I missing something?
