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Help with PP pool - closed early!

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Contributor

Help with PP pool - closed early!

I created a money pool for a wedding fund. Close date 9/26/2021. I just got an email that it closed! The link has been sent to friends and family. Help! TIA!

25 REPLIES 25
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New Community Member

Re: Help with PP pool - closed early!

This happened to my "wedding fund" pool today as well! (congrats btw) Maybe it's a widespread issue.

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New Community Member

Re: Help with PP pool - closed early!

happened to me as well, closing date would have been july 2030!

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Contributor

Re: Help with PP pool - closed early!

The same thing has just happened to me, it seems to be a widespread issue this morning. Hopefully they will reopen any effected pools asap.
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New Community Member

Re: Help with PP pool - closed early!

Yes same for me! Due to close on 19 August and yet closed overnight
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Contributor

Re: Help with PP pool - closed early!

Same issue, when I log in it says pool closed on 09/08/20. No option to reopen pool either.
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Contributor

Re: Help with PP pool - closed early!

This happened to my pool as well 

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Contributor

Re: Help with PP pool - closed early!

Same here, our closing date was 01/09/2020

If anyone can help please let us know

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Contributor

Re: Help with PP pool - closed early!

I had the same. Spoke to Paypal chat, it looks like a system-wide issue.

 

I understand how important this money pools is to you. First of all, we apologize as this is a system issue on our end regarding the closed pools. I'll be saving your account details and forwarding it to our back office as once of the affected accounts. Rest assured that our back office team are currently working on it to resolve this issue. We'll be notifying you through an email immediately once we have fixed this. We thank you so much for your patience and understanding on this matter.

Probably want to open a chat with them, so they know you had an issue an re-open it.

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Contributor

Re: Help with PP pool - closed early!

hi thank you for this. i am not very technical and cant find where to open a chat can you advise please