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Help when PayPal won’t answer or help buyer

New Community Member

Help when PayPal won’t answer or help buyer

I put a hold on a puppy and then found out miss information in breed and decided not to take puppy , seller the posted on Facebook live her aunt bought it and I ask for my money and request money back and she said she would that Friday and did not and now stated I have to wait till she can afford it . I contacted PayPal in resolution center and the only option was unauthorized payment and I clicked on it and they denied and now I’ve been on hold for 2 days straight and can’t get through . Is this the way PayPal treats their buyers and only protects the seller ? Never will use PayPal again ! Any advice ?

Volunteer Advisor

Re: Help when PayPal won’t answer or help buyer



I expect you used the family / friends option to pay did you? If so then..............


A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade his paypal fees and negates your buyer protection at the same time. That is also why you would be unable to open a dispute apart from an unauthorised transaction (if your account was hacked and used without your consent).

Your only hope is if you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately again as it was a 'gift' of money they may decline as well.

Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.