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Help...did not receive merchandise

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Contributor

Help...did not receive merchandise

I did not receive product I paid for with paypal, vendor says shipped, but no tracking number available! they say shipped thru usps

2 REPLIES 2
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PayPal Employee

Re: Help...did not receive merchandise

Good day @davidj927 

 

I hope you are well and thanks for posting.

 

I highly recommend that you open a dispute for an "Item not received". Please click I didn't receive my item or it's different than described. Should I open a dispute? 

 

You may also want to escalate your dispute to a claim in the event that your seller is unresponsive and unwilling to help. To do that, please see How do I escalate a dispute to a claim? 

 

For additional information, please see What's the difference between a dispute and a claim? 

 

Note: All links provided above are specific for US account. You may have different steps to follow if outside the US.

 

 

***If you saw a post that is helpful, kindly give the author Kudos or accept it as a solution. Thank you and keep safe!

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Contributor

Re: Help...did not receive merchandise

Vendor says it was shipped, be patient....