Good day @davidj927
I hope you are well and thanks for posting.
I highly recommend that you open a dispute for an "Item not received". Please click I didn't receive my item or it's different than described. Should I open a dispute?
You may also want to escalate your dispute to a claim in the event that your seller is unresponsive and unwilling to help. To do that, please see How do I escalate a dispute to a claim?
For additional information, please see What's the difference between a dispute and a claim?
Note: All links provided above are specific for US account. You may have different steps to follow if outside the US.
***If you saw a post that is helpful, kindly give the author Kudos or accept it as a solution. Thank you and keep safe!
