We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
Can anyone help me?
Someone has used my email address to set up a paypal account and have set up payments from it.
I've tried to contact paypal telephone help. It's closed
I've tried online help. It's not available
I've tried to log in to the account and reset the password so I can close it, but it needs verification and he has put in his own phone number as the verification number
This person constantly gives my email address out as his own to EVERYONE - I've even had his medical notes before now.
I *need* to be able to get this account closed - but I can't find anyone to talk to - can anyone help me with some advice?
Thanks for responding...
This person has not set up access to my bank - they have simply used my email address to set up the paypal account.
They don't have access to anything else - and my bank cannot close a paypal account - I assume only paypal can do that.
The problem is that I cannot contact paypal at all - no online messaging - no telephone calls being answered.
I have not clicked the email verification link - yet I am now getting emails to confirm monthly payments etc...
To be clear - they have not hacked MY account - they have set up a new account, just using my email address.