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Have not received refund

New Community Member

Have not received refund

I am waiting on a refund from a company called 5Times events for the past few weeks. they have sent me a screenshot to show they have sent it but I have yet not received it. Can someone please look into this for me. It was a refund for £95

1 REPLY
Volunteer Advisor

Re: Have not received refund

@emmajlogue

 

If you funded the original Paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (Paypal say allow 30 days but I have never waited longer than a week for mine, the last one taking 4 days).





Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.