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Fraudulent Invoice - CANNOT CANCEL

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Contributor

Fraudulent Invoice - CANNOT CANCEL

Fraudulent invoice from a Russian source, it looks like.  Pretending to be GoDaddy charging me for a domain i actually own.

When I click CANCEL, it just takes me to the invoice.  It doesn't actually cancel the invoice, or ask me anything about reason, etc.

 

When I go to Dispute Resolution, I select the pending invoice, and it says I cannot submit that kind of transaction for dispute.

 

NO HUMAN BEING to talk to.  Thinking of cancelling paypal.  Apparently they dont care about Fraud.

3 REPLIES 3
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Contributor

Re: Fraudulent Invoice - CANNOT CANCEL

I have exactly the same problem. There is an invoice pending from a random Russian fraud ring, I have reported the fraud, Paypal said they're investigating. But look at what has happened in the months since I reported it:

 

1. I have heard absolutely nothing back

2. I cannot cancel the invoice. The Activity screen doesn't let me, even though Cancel is shown (it does nothing, on any computer or browser). I have 15 pages of utterly useless Customer Service chats where some person (or bot) just pastes the same steps dozens of times despite me posting screenshots proving the obvious steps DO NOT WORK. 

3. I emailed paypal using their online contact form and have heard nothing back for days. 

 

Since the scammer's invoice came in, every time I log into Paypal, I have this huge (fraudulent!!) "invoice" sitting on top of my Activity page which I cannot cancel. It sits there glaring at me, an ironic testament to the utter futility and incompetence of Paypal's broken invoice and support system, and the incredible brokenness of the online chat system. I cannot get through to anyone, and am wracking up dozens of pages of customer service chat where random people/bots keep posting the same inane list of steps anyone who has ever used a computer would have tried countless times (and which I tried countless more!). 

 

This is absurd beyond reason, beyond reckoning. It is so appalling it would border on hilarious if it weren't so dangerous. This Russian bot group is scraping public WHOIS data for domains around the world and issuing fake invoices left and right, and not only will Paypal not investigate, but I AM PREVENTED FROM REMOVING THE FRAUDULENT INVOICE. 


Doesn't this seem just a little bit maddening? Doesn't this seem just a little incompetent at best, and hurtful to your customers at worst? 

 

Please just let me and others delete these fake Russian invoices. I use Paypal a lot and the Activity screen is important to me. If this fake invoice remains there permanently, there is a chance I'll click it by accident one of these days and pay a scam ring somewhere. Please, just LET US REMOVE THE FRAUDULENT INVOICES FROM OUR ACCOUNTS!! Or do it yourselves so it's gone for good. 

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New Community Member

Re: Fraudulent Invoice - CANNOT CANCEL

Yep, we had the same issue pop up yesterday - 7/31/2020.  Very frustrating that we cant' get in touch with anyone in customer service or in a fraud department to deal with it.  The "chat" feature is useless and all it really did was create a new message that was to be responded to in "several hours".  More than twelve hours later...NO RESPONSE! Pathetic!  I canceled the bogus invoice but there needs to be a way to remove it from the account so we don't see it when ever we log into the account.  PayPal needs to block whomever is sending these so-called invoices. 

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Contributor

Re: Fraudulent Invoice - CANNOT CANCEL

Hi @BCTopa 

 

Thanks -- and believe it or not, it looks like you're luckier than the OP and I are, as we cannot delete the invoices. Pressing "Cancel" does nothing on all browsers, just leads to the "View Invoice" screen and asks for payment. 

 

The irony is thick here. A fraudulent invoice comes in and I cannot even delete it. It sits there demanding payment and cannot be canceled. One of these days, I might accidentally click on "Pay" while scrolling down on the activity page, as the fraudulent invoice is always at the top of the activity screen demanding payment and cannot be removed, canceled, deleted, or dismissed

 

True fraud, and Paypal is shamefully and maddeningly incompetent enough to let the huge invoice remain permanently at the top of my activity screen demanding payment. I have emailed, chatted, everything. No luck, couldn't reach anyone except robotic L1 chat agents who rehash a dozen times the "steps to delete an invoice" despite my screenshot evidence that it doesn't work to do so. 

 

Why can't this company acknowledge they were manipulated and are playing into the hands of a crook? Further, why can't they fix it or LET ME DELETE THE FRAUDULENT INVOICE (LISTED AS "PENDING" ON TOP MY ACTIVITY SCREEN)? Very very frustrated.