Forgot password, cannot reset b/c no cell phone and no OLD credit card to verify
benandsara
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
May-18-2020
07:16 PM
So, we have a second account that we have not used in many years that we cannot access because we forgot the password. When we go to "reset password" we have to get a code to the email address attached to the account and that goes fine. We receive and enter code and then are asked for "secondary verification" and to choose between receiving another code via SMS to a cell or enter all numbers from the credit card attached to the account. Needless to say we do not have that cell phone anymore nor that credit card. Customer service is absolutely non existent. No call center open, nothing. Can anyone help??!!! Thanks!!!!!
0 REPLIES 0
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- New to pay pal. Please help! in My Money Archives
- There is other way to verify paypal account other than using a credit card?? in Payments Archives
- PayPal Credit Dead Person's SSN Put on my Account & "Deceased Notice" in PayPal Credit Archives
- My PayPal account was blocked and I cannot unblock it by any way in My Account Archives
- My PayPal account has the personal and bank details of someone else. in My Account Archives