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Fees which PayPal holds after full refund done. Total scam.

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Contributor

Fees which PayPal holds after full refund done. Total scam.

Hi,

Buyer bought the item, then canceled deal, I have made full refund and noticed that I was charged for fees anyway.

Bigger amount = bigger fees. 

+ 169,30 USD I received 

- 179,99 USD I should refund 

Why I hould pay for the transaction which was NOT made ?  It`s total scam, I have jut reviewed my account, same proeblem was with eBay purchases, which buyer was canceled from their side. I have done the refund in 1 hour, but PayPal still charged me.

+ 113,20 USD I have received
- 119,98 USD I have refunded 


How to deal with such cases ? 

How to avoid this situation where I need to pay from my wallet for deal which never happened ?!

@kernowlass 
@sharpiemarker 
@cdrollinitis 
@ploddo 



5 REPLIES 5
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Contributor

Re: Fees which PayPal holds after full refund done. Total scam.

I think it depends on why the transaction is cancelled. As far as I know you can do a partial refund if the buyer just changed their mind, for instance.
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Contributor

Re: Fees which PayPal holds after full refund done. Total scam.

Yes, I understand that, for example instaed of 100$ I received, I will refund 90$ with comment 10$ its PP fees.

But in such case, I will not get any problem with the customer ? I think I do, because the buyer starts to tell that he wants his money back.

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Contributor

Re: Fees which PayPal holds after full refund done. Total scam.

That’s the price the buyer pays for pulling out of a deal though. Buyer is only entitled to full refund if the item was not as advertised or is faulty. For any other reason fees are payable I think. I haven’t checked the PayPal terms but it probably says similar there. Mind you, I am in the UK which may well be different.
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Contributor

Re: Fees which PayPal holds after full refund done. Total scam.

Hi, Still no normal answer received from PayPal support. Looks like they do not know how this process works. Asked several times with examples - no answer. Maybe you know where in “terms” I could find this info?
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Contributor

Re: Fees which PayPal holds after full refund done. Total scam.